PlanCrucible — Terms of Service

These terms govern every PlanCrucible engagement. By submitting a plan for review and confirming acceptance of these terms by email, you ("the client", "you") agree to them. If you do not agree, do not submit a plan.

1. What the service is

PlanCrucible is an adversarial review of a business plan you submit. We run a structured set of independent adversarial review roles against your plan and synthesise their outputs into a single written report: a verdict matrix across the plan's sections, ranked fatal-flaw candidates with the test that would confirm each, and recommended next actions. The deliverable is the report (PDF and HTML) plus an executive summary in the delivery email. Tier scope, pricing, and turnaround are as stated on the ordering page at the time you order.

2. What the service is not

PlanCrucible is critical analysis of the document you give us. It is not, and must not be relied on as:

Legal advice. We are not lawyers and nothing in a report is legal advice.
Financial advice within the meaning of the Corporations Act 2001 (Cth). We hold no Australian Financial Services Licence and give no financial product advice.
Audit or assurance. A report is not an audit, a review engagement, or any form of assurance over your figures, and we do not verify your underlying data.
An investment recommendation. We do not endorse product-market fit, recommend that anyone invest in or refrain from investing in anything, and we make no investor introductions.

The report is an input to your own judgement. Decisions you make on the back of it are yours.

3. Your responsibilities

You warrant that you have the right to submit the material you send us, including any third-party content within it.
You are responsible for the accuracy of the inputs. The review works on the plan as submitted; errors in the plan propagate into the report.
You will not submit material that is fraudulent, illegal, or that targets vulnerable populations. If we form the view that a plan is any of these, we decline the engagement, flag the reason, and refund any amount paid (clause 8).

4. Confidentiality

We treat your plan and everything in it as confidential. We do not disclose it to anyone outside the delivery process, and we do not use it for any purpose other than producing your report. The only exception is the casebook: if, and only if, you opt in, we may publish an anonymised version of your report with identifying details redacted, and we check with you before it goes up.

5. Intellectual property

You keep full ownership of your plan and everything you submit. We keep ownership of the report, the review methodology, the role structures, and the engine. You receive a perpetual, non-exclusive licence to use the report for your internal purposes, including sharing it with your board, your team, and your professional advisers. Public reproduction of the report or use of it in offer documents requires our written consent.

6. AI processing disclosure

Plans are processed using third-party artificial-intelligence services under commercial API terms. Those terms do not permit the provider to use your inputs to train its models. Processing may occur on infrastructure located outside Australia, principally in the United States. If you need a different processing arrangement, ask before you engage; we will tell you plainly whether we can accommodate it.

7. Fees and payment

Fees are as stated on the ordering page for your tier, in Australian Dollars, exclusive of GST. We invoice on intake; the turnaround clock starts when payment clears (or when an invoice is approved for terms we have agreed in writing). Work is not delivered before payment or an approved invoice is in place.

8. Refunds

Missed deadline. If we do not deliver your report within your tier's turnaround window from payment cleared, for any reason, we refund the full fee.
Declined engagements. If we decline a plan because it appears fraudulent, illegal, or targets vulnerable populations, we tell you why and refund any amount paid.

These refund rights are in addition to, and do not limit, any rights you have under the Australian Consumer Law.

9. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with an engagement, whether in contract, tort (including negligence), statute, or otherwise, is capped at the fees you paid for that engagement, and we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of data.

Australian Consumer Law carve-out. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other statute that cannot lawfully be excluded. Where liability for breach of a non-excludable guarantee can lawfully be limited, it is limited, at our election, to resupplying the service or paying the cost of having the service resupplied.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts competent to hear appeals from them.

11. Changes and contact

We may issue a new version of these terms; the version in force when you confirm acceptance is the one that governs your engagement. Questions go to pauldale.oz@gmail.com.